Everything you need to know about playing on PJS138 — from setting up your account and making your first deposit via Touch 'n Go eWallet or DuitNow, to understanding bonus terms, live betting on Liga Super Malaysia, and our responsible gambling tools. Browse by category below or use the quick-links to jump to the section you need.
This FAQ covers the24 most common questions from Malaysian PJS138 players — covering deposits, withdrawals, bonuses, live casino, and responsible gambling tools. If you cannot find what you need here, our 24/7 Live Chat team responds in under 5 minutes.
PJS138's customer support team operates in English, Bahasa Melayu, and Chinese. Whether you are based in Kuala Lumpur, Penang, Shah Alam, or Johor Bahru, you can get help in the language you are most comfortable with.
Not covered in the FAQ? Our support team is available around the clock via Live Chat directly on the PJS138 platform. Average first response time is under 5 minutes, even during EPL match nights and Liga Super Malaysia weekends.
Questions about Touch 'n Go eWallet, Boost, DuitNow, FPX, Maybank, CIMB, or crypto deposits? The deposits and withdrawals FAQ category below covers all of Malaysia's major payment methods in detail.
PJS138 is strictly 21+. Our Security & Responsible Gambling FAQ section answers questions about self-exclusion, deposit limits, account safety, and support resources for Malaysian players — all explained clearly in English.
Bonus terms confuse more players than anything else. Our Bonuses & Promotions FAQ section demystifies wagering requirements, rollover rules, game contribution rates, and how to make the most of PJS138's welcome and reload offers.
Creating a PJS138 account takes under three minutes. Click the Register button on the homepage, fill in your full name, date of birth, email address, mobile number, and a secure password. You will receive a verification code via SMS or email to activate your account. You must be aged21 or above to register. Once your account is live, you can make your first deposit and start playing immediately.
PJS138 requires KYC verification before processing any withdrawal. You will need to submit a clear colour copy of your Malaysian IC (MyKad) or passport to confirm your identity and age, a recent proof of address (such as a utility bill or bank statement dated within the last 90 days), and verification that the payment method you use belongs to you. Our support team typically completes KYC reviews within one business day.
No. PJS138 strictly enforces a one-account-per-person policy. Duplicate accounts — including accounts registered from the same device, household, or IP address — will be suspended, and any associated balances may be forfeited. If you have accidentally created a duplicate account, contact our 24/7 Live Chat team to have the duplicate closed before it causes an issue.
On the login page, click"Forgot Password?" and enter your registered email address. PJS138 will send a secure password reset link to that email within a few minutes. Click the link, enter your new password, and log in as normal. If you no longer have access to your registered email, contact our Live Chat support team and they will guide you through identity-verified account recovery.
You can request permanent account closure at any time by contacting our 24/7 Live Chat or emailing [email protected]. Before closure, any remaining real-money balance will be processed for withdrawal to your verified payment method, subject to completed KYC and the absence of any pending investigations. If you are closing your account due to gambling concerns, we strongly recommend activating self-exclusion instead — please visit our Responsible Gambling page for details.
For fully KYC-verified PJS138 accounts, Touch 'n Go eWallet withdrawals are typically processed within 5 to 30 minutes of approval. First-time withdrawals may take slightly longer as our team completes an additional security check. Processing times can vary during peak periods. If your withdrawal has not arrived within two hours, please contact our Live Chat support team with your transaction reference number.
The minimum deposit at PJS138 varies by payment method. ForTouch 'n Go eWallet, Boost, and GrabPay, the minimum is typicallyRM 30. For FPX and direct bank transfers via Maybank, CIMB, Public Bank, and Hong Leong, the minimum is RM 50. For cryptocurrency deposits (BTC, ETH, USDT, BNB), minimums are set in the equivalent MYR value and displayed at the time of transaction. Current minimums are always shown on the deposit page.
PJS138 does not charge its own processing fees for standard deposits or withdrawals. However, your payment provider — whether that is your bank, e-wallet, or cryptocurrency network — may apply their own transaction fees, particularly for cryptocurrency transfers where network gas fees apply. We recommend checking your payment provider's fee schedule before initiating a transaction. Any applicable fees are displayed transparently on the deposit and withdrawal pages.
FPX and direct bank transfers via Maybank, CIMB, Public Bank, and Hong Leong are typically processed within one to four business hours for KYC-verified accounts. Transfers initiated outside of Malaysian banking hours (generally after 10 PM) may not be settled until the following business day. If your withdrawal is pending beyond six hours, reach out via Live Chat and our team will check the status with the payment provider on your behalf.
Yes. PJS138 supports cryptocurrency deposits and withdrawals in Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and BNB. Crypto deposits are credited once the required number of blockchain confirmations is reached, which typically takes 10 to 45 minutes depending on the network and current congestion. Withdrawals to your crypto wallet follow the same KYC requirements as fiat withdrawals. All crypto values are converted to MYR at the prevailing exchange rate at the time of the transaction.
PJS138 hosts over500 slot titles from leading providers including Pragmatic Play, NetEnt, Playtech, Microgaming, and Spadegaming — one of the most popular providers among Malaysian players. Genres range from classic 3-reel fruit machines to high-volatility feature slots and progressive jackpot games. All games are accessible directly from your browser on desktop and mobile, with no app download required. New titles are added regularly.
Yes. PJS138 features a full live casino lobby powered by Evolution Gaming, Pragmatic Play Live, and Asia Gaming. Available tables include Live Baccarat, Live Blackjack, Live Roulette, Live Sic Bo, Dragon Tiger, and dedicated Malaysian-favourite tables with Mandarin and English-speaking dealers. Games stream in HD24 hours a day and are optimised for mobile play, so you can enjoy a live table from anywhere in Kuala Lumpur, Penang, or Johor Bahru.
Yes. PJS138 offers live and pre-match betting on Liga Super Malaysia, the FAM Cup, and all major domestic competitions. Markets include full-time result, Asian Handicap, Over/Under goals, both teams to score, correct score, and first goalscorer. Odds are updated in real time during live matches. You can also bet on English Premier League (EPL), UEFA Champions League, La Liga, and other global football competitions alongside your Liga Super coverage.
Return-to-Player (RTP) is a theoretical percentage indicating how much of all money wagered on a slot game is returned to players over a very large number of spins. For example, a game with 96.5% RTP will, on average, return RM 96.50 for every RM 100 wagered over millions of rounds. RTP does not predict your individual session outcome — short-term results can vary significantly. PJS138 publishes RTP information for all slot titles in each game's information panel.
Yes. PJS138 is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply open pjs138.click in your mobile browser (Chrome, Safari, or any modern browser) and the platform adapts automatically to your screen size. All features are available on mobile, including live casino, sports betting, deposits via Touch 'n Go eWallet or DuitNow, and 24/7 Live Chat support.
PJS138 offers a welcome bonus for new players on their first deposit. Specific bonus amounts, percentage matches, and qualifying deposit thresholds are displayed on the promotions page and are subject to change. All welcome bonuses come with wagering requirements that must be met before any bonus-derived winnings can be withdrawn. New players should read the full bonus terms on the promotions page before claiming, paying particular attention to the rollover multiplier and expiry window.
A wagering requirement (also called a rollover requirement) specifies how many times you must wager a bonus amount before any winings from it can be withdrawn. For example, a RM 100 bonus with a 20x wagering requirement means you must placeRM 2,000 in total bets before a withdrawal is available. At PJS138, slot games typically contribute100% toward the requirement, while table and live casino games contribute a lower percentage. The exact multiplier, game contribution rates, and expiry date are stated on each promotion page.
Yes. PJS138 operates a tiered loyalty programme that rewards regular players with points for every real-money wager placed. Points accumulate toward tier progression, unlocking benefits includinghigher withdrawal limits, dedicated account managers, faster withdrawal processing, exclusive reload bonuses, and invitations to special events. Players based in Kuala Lumpur, Petaling Jaya, and other major Malaysian cities may also be eligible for localised promotional events. Full programme details are available in the promotions section of the platform.
It depends on the specific promotion. Some PJS138 bonuses are restricted to slot games only, while others are valid across slots and live casino tables. Always check the game eligibility section of each promotion's terms before claiming. Even where live casino games are eligible, they typically contribute at a lower rate (e.g., 10–20%) toward wagering requirements compared to slots at 100%. Using a bonus on a restricted game type will not count toward rollover and may result in the bonus being voided.
If the wagering requirement is not completed within the bonus validity window (typically 7, 14, or 30 days as stated on each promotion), thebonus and any associated winnings will expire and be removed from your PJS138 account automatically. Your real-money balance is not affected — only the bonus funds and winnings generated from those bonus funds are forfeited. Expiry timers and remaining wagering progress are visible in your account's bonus section in real time.
The minimum age to use any service on PJS138 is 21 years old. This applies to account registration, deposits, placing any wager, and claiming any bonus. Age verification is a mandatory part of the KYC process — you will be required to submit a government-issued ID confirming you are 21 or above before your first withdrawal is processed. Any account found to be operated by a person under 21 will be immediately closed and all balances forfeited.
You can set a daily, weekly, or monthly deposit limit directly from your PJS138 account settings under the Responsible Gambling section. Alternatively, contact our 24/7 Live Chat team and they can apply limit immediately on your behalf. Once a deposit limit is set, it takes effect straight away.Reducing your limit is instant; increasing it requires a minimum24-hour cooling-off period to take effect. PJS138 strongly encourages all players to use this tool as part of healthy gambling habits.
Self-exclusion allows you to voluntarily block access to your PJS138 account for a set period — from a minimum of six months up to permanent closure. During self-exclusion, your account is suspended, all marketing communications are stopped, and you will not be able to deposit or wager. Self-exclusion is irevocable for the duration selected and cannot be reversed early. To activate self-exclusion, contact our 24/7 Live Chat or email [email protected]. This service is free, confidential, and takes effect immediately.
If you are concerned about your gambling habits, please act soner rather than later. Start by using PJS138's built-in tools — deposit limits, session time limits, or a cooling-off period — which can be activated immediately via account settings or Live Chat. For professional support, Malaysian players can contact Talian Kasih at 15999 (24-hour national welfare helpline) or reach out to GamCare for confidential counseling. Gamblers Anonymous also offers peer support accessible online. Our support team is trained to help and will never judge you for asking. More detail is available on our Responsible Gambling page.
PJS138 operates with player security as core priority. The platform usesSSL/TLS encryption to protect all data in transit, follows strict KYC and AML procedures, and partners exclusively with licensed game providers whose titles are certified for fair play by independent testing laboratories. Player funds are held separately from operational funds. PJS138 publishes full Terms and Conditions, aPrivacy Policy, and a Responsible Gambling policy — all accessible from the main navigation menu.
Can't find your answer? Our full Terms & Conditions and Privacy Policy cover additional detail on account rules, bonus eligibility, data handling, and withdrawal procedures. Alternatively, jump into our 24/7 Live Chat — we typically respond in under 5 minutes.
If this FAQ page hasn't answered your question, our team is always on standby. Average Live Chat response time is under 5 minutes — even during EPL and Liga Super Malaysia match nights. Support is available in English, Bahasa Melayu, and Chinese. For players aged 21 and above only.
PJS138 is intended for players aged 21 and above only. Gambling can be addictive — please play responsibly and within your means. Visit our Responsible Gambling page for tools and support.